Business Analyst, Front office SAP

Business Analyst Front Office ERP

Are you a proactive and dynamic individual with a passion for driving collaboration and efficiency? We are seeking a Business Analyst - our SAP expert to play a pivotal role as the liaison between our business side and support teams, ensuring seamless coordination and delivery of IT solutions.

You can be based in our Stockholm Sweden or Copenhagen Denmark office and have flexible remote working options! This role might require some travel within Europe in the future.

What do we offer you?

Join Schneider Electric, a global leader in energy management and automation. As part of our team, you'll have access to versatile trainings, career development opportunities, and a supportive environment that fosters innovation. You'll be empowered to drive impactful sales initiatives while enjoying a dynamic and inclusive workplace culture. At Schneider Electric, we prioritize work-life balance and offer competitive benefits to help you thrive in your career. Join us and be part of a company that is shaping the future of energy management and automation!

At Schneider Electric, we are committed to fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As part of our team, you can expect:

• Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
• Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.
• Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.
• Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
• Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration, and belonging.

Key Responsibilities:

• Participate in weekly meetings with support teams such Digital Technology Center and OnePi and Front Office Run Delivery manager to discuss priorities and address blocking points.
• Challenge and drive support teams towards efficient issue resolution, promoting collaboration and timely ticket resolution.
• Manage Business IT demand by clarifying user needs, ensuring correct prioritization by support teams, and providing regular reports on ongoing demands.
• Establish and maintain relationships with business and support end users, providing regular updates on solution evolution and managing action plans to address issues and business needs.
• Foster strong relationships with support teams, facilitate effective communication, and assist in managing challenging situations for improved collaboration.
• Collaborating closely with the Development Team to manage Application Enhancement requests (CHRs), ensuring seamless integration and optimal performance.
• Delivering comprehensive application support to the business, addressing and resolving SAP-related inquiries and challenges.
• Meticulously documenting business requirements, functional specifications, and intricate business process models to enhance clarity and streamline processes.
• Offering technical guidance and prompt assistance to the SAP user community, ensuring the effective and profitable utilization of the ERP system.

In this role you will report to the FO DevOps and maintain strong relations with stakeholders and key users within the designated scope. You will work within an ERP federated systems environment, with a focus on unifying program deployment and future support of Unify. You will oversee RUN operational model in specific ERP systems, collecting and transforming business requirements into technical specification, forming Change requests with the usage of Azure and Charm tools, End-to-End Ownership Managed SIT, UAT, and contribution to design.

What are we looking for in our candidate?

• Strong collaboration and influencing skills to drive effective co-operation
• In-depth knowledge of SAP Sales domain, services, and Project systems, with familiarity in S/4 HANA being a plus.
• Openness to embracing new challenges and a solid understanding of IT processes.
• Suitable educational background such as degree in Computer science, IT or similar

If you are ready to take on this exciting opportunity and drive impactful change within our organization, we'd love to hear from you! Apply now and be part of our innovative team.