Relationsmarknadsförare

About Star Stable Entertainment Once upon a time in 2011, the founders of Star Stable Entertainment had a vision. They wanted to create a game that could make a difference. Although half of gamers are girls and women, they were under-represented in the gaming industry, both as characters and creators. We dreamed of an epic online world where tween and teen girls could share an amazing experience. And we wanted to challenge how things were done in a male-dominated industry. Fast forward to today, and our dream has come true tenfold - Star Stable Online stands as one of the most popular MMORPGs globally! At our HQ on Södermalm, our 130 employees are thrilled to continue to welcome players to the island of Jorvik, with its breathtaking scenery, beautiful horses, and magical quests. It’s wonderful to see that our dream resonates with so many players around the world, and we can’t wait to share more stories and experiences with them! The position Combine analytics with networking in this position while working with agame of immense significance for our players. You will be responsible for managing and scaling Star Stable Entertainment's Affiliate Program through Impact Radius, focusingon profitable partnerships to accelerate revenue and growth. You will own Impact Radius as a platform, ensure correct setup of affiliate terms, promotions, and offers, and tracking. Please note that this is a full time,parental leave replacement for a period of 10 months, with the preferred start date end of June 2024. Responsibilities: Owning and delivering the overall affiliate strategy ensuring the program continues to evolve and remain competitive Identify and recruit new affiliates through various approaches including social networks (forums, content websites), marketplace websites, and publisher dashboards. Generate comprehensive traffic reports with actionable feedback and guidance to Partners including analysis of ROI benchmarks aiming to scale player acquisition growth You work to understand our conversion funnel and overall knowledge of user acquisition channels Ability to collaborate cross-functionally to address ad hoc issues such as tracking and attribution for cross-device campaigns Provide creative assets (such as banners, videos) to affiliate partners Negotiate and manage contracts as well as commission structure for affiliates with the ultimate goal of maximising profitability KPI and fraud monitoring Manage the day-to-day communication with affiliates, recommend new campaigns, handle all general questions, and technical issues as needed Grow our partnerships portfolio as well as re-engage with dormant Partners Have a basic understanding of Influencer Marketing on an Affiliate basis. Recruit and handle the communication with Content Creators Be able to report on performance on a monthly/quarterly basis and address any potential issues We think you Have a solid understanding of UA/Affiliate marketing (+2 years of experience) Strong negotiation skills with experience in a blend of deal structures; RevShare , CPA, Hybrid etc. Have knowledge of affiliate management platforms such as Impact Radius or other management platforms. Have experience in growing customer acquisition through performance based partnerships. It’s desirable if you have knowledge of player acquisition within the gaming industry. Can work with data to evaluate and report on campaign’s performance throughout our conversion funnel. You have basic knowledge of Google Analytics, ThoughtSpot (or other similar tool). Are proactive and feel comfortable communicating, giving feedback and negotiating with multiple partners. Are fluent in English and have the ability to communicate with internal and external stakeholders. Perks for joining us? A pretty sweet mission. We are developing the world's best horse-riding game for girls and we take that vision very seriously. We strive to hit that mark every single day. 30 vacation days (+ 3 additional squeeze days). A pension and insurance plan that mimics ITP1 and a parental pay top-up @90%. Health allowance at 5000 SEK per year. Hybrid working model - combine WFH and being together with the team at our new office located right amidst Södermalm GameDev cluster (Magnus Ladulåsgatan 65) Fitness discount of 18% at SATS gym + company workout classes. A dog room at the office! Bring your furry friend to work! Are you ready to be a chapter on this magical journey? Apply now! We can’t wait to hear your story!

Om oss: Infobric Group är en ledande leverantör av programvarulösningar för byggindustrin och en av de snabbast växande SaaS-företagen i Norden. Vi har en mission att digitalisera byggsektorn - med tydligt fokus på att göra den mer produktiv, säkrare och mer hållbar. Vi söker en engagerad och passionerad Customer Success Manager (CSM) till vårt växande team. Som en CSM på Infobric Equipment & Assets kommer du att spela en viktig roll för att bygga upp strategiska relationer med våra största kunder och driva värdebaserade konversationer för att främja långsiktiga partnerskap. Gillar du utmaningar och en möjlighet att snabbt kunna göra skillnad så är detta rollen för dig! Dina arbetsuppgifter: Kundrelationer: Skapa och underhålla starka kundrelationer genom personlig service och proaktivt identifiera tillväxtmöjligheter. Onboarding och användning: Leda onboardingprocessen för nya kunder och erbjuda kontinuerlig vägledning för optimal produktanvändning. Kundresan och nöjdhet: Aktivt övervaka användningsdata, engagera kunder för ökad produktanvändning och lösa problem empathetically. Förnyelser och expansion: Samarbeta med säljteamet för att identifiera förnyelse- och expansionsmöjligheter och maximera retention. Produktfeedback och kundförespråkande: Samla in feedback, agera som kundens röst internt och samarbeta med marknadsföring för att stärka kundrelationer. Kvalifikationer: - Vi söker dig som har: - Erfarenhet av Customer Success, Account Management eller relaterade roller i SaaS-bolag. - God förståelse för Software as a Service (SaaS)-affärsmodeller och förmåga att kommunicera tekniska begrepp. - En passion för att leverera exceptionella kundupplevelser och kundnöjdhet. - Utmärkta kommunikationsfärdigheter på svenska och engelska, både skriftliga och muntliga, med förmågan att anpassa kommunikationsstilen till olika målgrupper. - Förmåga att bygga och upprätthålla starka kundrelationer. - Ett analytiskt tänkesätt med förmågan att utnyttja data för att ta fram och driva igenom Customer Success strategier. - Empati, tålamod och förmåga att aktivt lyssna på kundens behov. Känner du att du saknar vissa kvalifikationer och är tveksam att söka? Vi tror inte på den 'perfekta' kandidaten och uppmanar dig att ansöka om du känner att du kan bidra till vårt team.